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Healthcare

Healthcare software that gives clinicians their time back.

Clinics, diagnostics and patient experience. We build booking, patient agents and records tools that respect health data and fit the way care is actually delivered.

  • Clinics
  • Booking
  • Telehealth
  • Patient agents
  • Records
Book a callSee our work
vaug://clinic / patient-agentLive
Patient flow · todayTue 14 · Physio09:0009:3010:0010:3011:0011:3014:0014:3015:0015:3016:0016:30WhatsApp · Clinic agentCan I move my 3pm?Done: Thursday 10:30.Reminder set ✓Records synced ✓
Illustrative example

Patient agents, Online booking, Telehealth, Clinics, Booking, Telehealth, Patient agents, Records

The problems

What gets in the way of care. 

And how we fix each one.

  • 01

    Phones ring all day

    Reception spends hours on bookings, reschedules and the same five questions.

    How we fix it

    A patient agent on WhatsApp, web and voice handles routine requests, day and night.

  • 02

    No-shows cost money

    Empty slots and late cancellations add up to lost revenue every week.

    How we fix it

    Smart reminders, easy rescheduling and waitlists that fill gaps automatically.

  • 03

    Systems don't talk

    Booking, records, billing and messaging live in separate tools with double entry.

    How we fix it

    Integrations that keep one patient record in sync across your tools.

  • 04

    Admin eats clinical time

    Notes, letters and forms take hours that should go to patients.

    How we fix it

    Assistants that draft notes and letters for a clinician to check and sign.

  • 05

    Clunky patient apps

    Patients abandon apps that are slow, confusing or not accessible.

    How we fix it

    Simple, accessible booking and follow-up journeys tested with real patients.

  • 06

    Worry about health data

    Every new tool raises consent, security and data residency questions.

    How we fix it

    Health data rules designed in: consent, access control, encryption and audit logs.

Healthcare · case study

Proof, not promises. 

10:12
Book a sessionعربي

Lower back pain · 45 min

ClinicHome visit
Marina Gate 2, Apt 1904Dubai MarinaChange

March 2026

Mon9Tue10Wed11Thu12Fri13

Therapist

SKSara K.4.9Selected
OHOmar H.4.8Downtown
ARAisha R.4.9Home visits

Available times

travel time included
08:3009:1510:3011:4513:0014:15
Continue
10:12
Review & pay
SKHome visit with Sara K.Wed 11 Mar · 10:30–11:15Marina Gate 2, Apt 1904

Home visit, 45 minAED 450.00

Pay after sessionAED 350.00

Deposit due todayAED 100.00

6-session rehab packAED 2,340 (AED 390 per session). Use at either clinic or at home.

Payment

MCMastercard •••• 0381

Reminders by push and SMS 24 hours and 2 hours before. Sara's ETA is shared when she sets off.

Free rescheduling up to 24 hours before. The deposit is kept for missed sessions.

Pay AED 100 deposit

Featured case study

Healthcare · Dubai, UAE · Custom Development

A Booking App That Filled a Physio Clinic's Calendar in 90 Days

A bilingual booking app for clinic and home-visit physiotherapy, delivered at a fixed price, with therapist scheduling, payments and session notes.

therapist utilisation (up from 51%)
84%therapist utilisation (up from 51%)
bookings made in-app
68%bookings made in-app
no-shows
-45%no-shows
  • 12 weeks
  • 4 people: PM, designer, Flutter dev, backend dev
  • Flutter
  • Node.js
  • MongoDB
Read the case studyCustom Development

What we build

What we build for healthcare. 

How we help

Four ways to work with us in healthcare. 

Every engagement comes with one accountable lead, weekly demos and a Friday update.

AI as a Service

Patient agents that never go home

We build, run and improve agents for bookings, FAQs and triage, with clear handover to your team.

  • Escalates anything clinical to a person
  • Speaks your patients' languages
  • Conversation logs for review
Explore AI as a Service

Compliance & standards

Standards we build to. 

The rules that shape healthcare software in the UK, Europe and the UAE, designed in from the first sprint.

  • UK & EU

    GDPR special category data

    Explicit consent, minimisation and strict access for health data, with records to prove it.

  • UK

    NHS DSPT alignment

    We design to the Data Security and Protection Toolkit so your submission is easier.

  • UK

    DTAC

    Clinical safety, data protection and interoperability evidence prepared as we build.

  • UAE

    UAE health data law

    Health data kept in-country where required, with access controls and audit logs.

  • Dubai & Abu Dhabi

    DHA / DoH guidance

    Telehealth and data handling designed around local health authority rules.

  • Interoperability

    HL7 FHIR

    Standard data models and APIs so records move cleanly between systems.

We design and build to these standards and work inside your compliance process. We don't claim certifications we don't hold, and we'll tell you early if one is required.

Security & compliance

Case studies

Healthcare work. 

All case studies

Technology

Tech we commonly use here. 

Chosen for the problem, not the trend. Click a group to see how we engineer with it.

Healthcare: your questions. 

  • Can a patient agent give medical advice?

    No. Our agents handle bookings, admin questions and routing. Anything clinical is passed to a qualified person, and that rule is built into the agent.

  • Where is patient data stored?

    In the region you need: UK, EU or UAE. We choose cloud regions and providers to match your data residency obligations.

  • Can you integrate with our practice management system?

    Usually, yes. We've worked with APIs, HL7/FHIR feeds and, when needed, secure exports. We confirm what's possible in the first week.

  • Do you help with NHS DSPT or DTAC?

    We design and document to those standards and provide the technical evidence. Submission and clinical safety sign-off stay with your organisation.

  • How long does a booking app take?

    A focused booking and reminders product typically takes six to ten weeks at a fixed price, including launch support.

  • Can the agent speak Arabic?

    Yes. We regularly build agents in English and Arabic, and can add other languages your patients use.

Other industries

Explore other sectors. 

Get in touch

Tell us about your healthcare project.

Share a few lines about your idea, workflow or project. A senior lead replies within one business day.

  • Free 30-minute strategy call
  • NDA on request
  • Proposal within 48 hours
hello@vaug.in Our offices

We reply within one business day. No spam, ever.

Fewer calls. Fewer no-shows.
More time for patients.

Free 30-minute strategy call · NDA on request · Proposal within 48 hours

Talk to a healthcare lead