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AI as a Service

AI agents that do the work, hosted and improved for you.

We find where your team loses hours, then build agents that answer, qualify, reconcile and follow up inside the tools you already use. We host them, watch them and make them better every month.

  • Workflow Audit & ROI Map
  • Custom AI Agents
  • CRM & WhatsApp Integrations
  • Human-in-the-Loop Approvals
  • Hosting & Monitoring
  • Monthly Improvements
Book a strategy callMeet VAUG Agents
Agent
  • WhatsApp
  • Email
  • CRM
  • Voice
  • Orders
  • Web chat
  • Answered 27 WhatsApp queries
  • Qualified 9 leads · CRM updated
  • Refund sent for approval
Illustrative example: One agent, six channels
typical time to a first agent in shadow mode
2 wkstypical time to a first agent in shadow mode
coverage across chat, email and WhatsApp
24/7coverage across chat, email and WhatsApp
monthly fee for build, hosting and improvements
1monthly fee for build, hosting and improvements

The problem

Sound Familiar? 

  • The same questions, all day

    Order status, opening hours, refund rules. Your best people spend their mornings copy-pasting answers.

  • Leads go cold in the inbox

    Enquiries arrive at 11pm and get a reply at 11am. By then they've booked with someone faster.

  • Data moved by hand

    Invoices, orders and bookings retyped between tools, with errors found weeks later.

  • AI pilots that never shipped

    A clever demo that nobody trusts in production, because nobody owns it after the hackathon.

What's included

What's Included. 

Best for teams losing hours to repetitive work.

  • Workflow audit & ROI map

    We shadow your team, measure where time goes and rank the workflows an agent should take first.

  • Custom AI agents

    Support, sales, finance and back-office agents built on your data, your rules and your tone of voice.

  • CRM, inbox & WhatsApp integrations

    Agents read and write where work already happens: HubSpot, Salesforce, Zendesk, Gmail, WhatsApp Business and more.

  • Human-in-the-loop approvals

    Refunds, discounts and anything risky go to a person with one-tap approve or edit.

  • Hosting & monitoring

    We run the agents, log every action, watch quality and cost, and get alerted before you do.

  • Monthly improvements

    We review conversations, fix gaps and add new skills each month. The agent gets better, not stale.

How it works

From Audit to Always-On. 

  1. 01

    Week 1

    Audit

    We map your workflows and pick the one with the clearest payback.

  2. 02

    Weeks 2–3

    Build

    Agent, knowledge base, integrations and guardrails, demoed to you as it grows.

  3. 03

    Weeks 3–4

    Shadow run

    The agent drafts, your team approves. We measure accuracy on real work.

  4. 04

    Week 5

    Launch

    The agent goes live on the tasks it has earned, with humans on the edge cases.

  5. 05

    Monthly

    Improve

    Monthly reviews, new skills, new workflows. You see the numbers every Friday.

How we start

Start small. Let the agent earn its place.

Every agent begins on one workflow, proves itself in shadow mode on your real work, then goes live on the tasks it has earned.

  1. This week

    Step 01

    Workflow audit call

    A 45-minute call where we walk through your support, sales or back-office work and spot where the hours go.

    What you get

    • Shortlist of automatable workflows
    • Expected payback for each
    • What we'd leave to people
    Get a tailored proposal
  2. 3–4 weeks

    Step 02Where most start

    Pilot agent in shadow mode

    We build one agent on your top workflow. It drafts every reply and action, and your team approves before anything goes out.

    What you get

    • One agent on one channel
    • Accuracy measured on real work
    • Go-live report with the numbers
    Get a tailored proposal
  3. Ongoing, monthly

    Step 03

    Live agent subscription

    The agent goes live on the tasks it has earned. We host, monitor and improve it, and add workflows as they prove out.

    What you get

    • Hosting, monitoring and alerts
    • New skills every month
    • Friday numbers in your inbox
    Get a tailored proposal
  • Proposal within 48 hours
  • Nothing goes live without your sign-off
  • You own your prompts, data and logs
  • NDA on request

Deliverables

What You Walk Away With. 

  1. 01Workflow audit with ROI estimates
  2. 02Production agents on your channels
  3. 03Knowledge base built from your documents
  4. 04Integrations with your CRM and tools
  5. 05Approval rules and escalation paths
  6. 06Live dashboard of every agent action
  7. 07Monthly improvement report
  8. 08Full export of prompts, data and logs

Why VAUG

Why Teams Choose VAUG. 

  • We start with the workflow, not the model

    Most AI projects fail because they automate the wrong thing. We measure first.

  • Engineers, not prompt tinkerers

    Agents are software: tested, versioned, monitored and rolled back when needed.

  • Humans stay in charge

    Clear rules on what the agent decides and what it hands to a person.

  • We stay after launch

    The subscription means we're paid to keep improving it, not to walk away.

Case studies

AI as a Service in Practice. 

See all case studies

Technology

Tools We Use. 

Models

  • Claude
  • GPT
  • Gemini
  • Llama
  • Mistral

Agent tooling

  • LangGraph
  • Vercel AI SDK
  • MCP
  • pgvector
  • Pinecone
  • Evals

Channels & tools

  • WhatsApp Business
  • Twilio
  • HubSpot
  • Salesforce
  • Zendesk
  • Gmail
  • Slack

Engineering behind it

Industries

Sectors We Know. 

Agents we've shipped handle bookings, claims, orders, tenants and shipments.

Who it's for

Who AI as a Service Is For. 

Questions We Hear Often. 

  • Which workflows are best for a first agent?

    High-volume, rules-based work with a clear 'done': answering FAQs, qualifying leads, matching invoices, updating CRM records. We rank candidates in the audit by hours saved and risk.

  • Will the agent make things up?

    Agents answer only from your approved knowledge and systems, cite their sources internally, and hand over to a person when they're unsure. We test against real past conversations before launch.

  • Where is our data stored?

    In your region where possible (UK or EU hosting by default), encrypted at rest and in transit. We can use models that don't train on your data, or host open models privately.

  • Do we need to change our tools?

    No. Agents plug into the CRM, helpdesk, inbox and messaging apps you already use.

  • What happens if we cancel?

    You keep an export of your prompts, knowledge base, workflows and logs. We help hand over or switch the agents off cleanly.

  • How do we measure success?

    We agree two or three numbers up front, such as resolution rate, response time or hours saved, and report them every Friday.

  • Can agents speak other languages?

    Yes. Most of our agents work in several languages, including Arabic, and switch automatically with the customer.

Get in touch

Let's talk about AI as a Service.

Share a few lines about your idea, workflow or project. A senior lead replies within one business day.

  • Free 30-minute strategy call
  • NDA on request
  • Proposal within 48 hours
hello@vaug.in Our offices

We reply within one business day. No spam, ever.

Explore

Other Ways to Work With Us. 

Find the workflow that
pays for your first agent.

Free workflow review · NDA on request · Proposal within 48 hours

Find your first agent