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Hospitality & Travel

Hospitality tech that feels like great service.

Hotels, retreats, concierge and travel. We build direct booking, guest agents and operations tools, so your team spends more time with guests and less with screens.

  • Hotels
  • Retreats
  • Concierge
  • Direct booking
  • Travel
Book a callSee our work
vaug://hotel / conciergeLive
LHRDXBBooked direct · no OTA feeMay · Villa 3123456789101112131415161718192021222324252627284 nightsConcierge · 24/7Late check-in tonight?Arranged for 23:00.Your key is on your phone.Dinner for two?20:30 booked ✓Guest rating
Illustrative example

Direct booking, Guest concierge agents, Ops tools, Hotels, Retreats, Concierge, Direct booking, Travel

The problems

What pulls teams away from guests. 

And how we fix each one.

  • 01

    Commission on every booking

    Online travel agents take a large share of each reservation.

    How we fix it

    A fast direct booking site with offers that make booking direct worth it.

  • 02

    Same questions, all day

    Check-in times, parking, transfers and menus, asked again and again.

    How we fix it

    A guest concierge agent that answers instantly in the guest's language.

  • 03

    Tools that don't connect

    PMS, channel manager, POS and messaging each hold part of the guest story.

    How we fix it

    Integrations that give staff one view of each guest.

  • 04

    Upsells left on the table

    Transfers, spa slots and room upgrades are rarely offered at the right moment.

    How we fix it

    Timely, personal offers before and during the stay.

  • 05

    Reviews go unanswered

    Replying well to every review takes time nobody has.

    How we fix it

    Drafted replies in your voice for a manager to approve in seconds.

  • 06

    Seasonal staff turnover

    New staff need to learn systems and standards quickly.

    How we fix it

    Simple internal tools and an assistant that knows your procedures.

Hospitality & Travel · case study

Proof, not promises. 

rakglamping.com/en
RAK GlampingVillasExperiencesDiningSpaOffersGetting hereEN · عربيAEDBook now

RAS AL KHAIMAH · 60 MINUTES FROM DUBAI

Twenty-four villas
at the edge of the desert

ArriveThu, 12 Feb 2026DepartSun, 15 Feb 2026Guests2 adults, 0 childrenPromo codeOptionalCheck availability
Best rate when you book here|Late check-out until 14:00|Free cancellation up to 7 days before|4.8 · 312 reviews

The villas

Compare all villas

Dune Pool Villa

1 bedroom · 85 m² · private pool

Oasis Family Villa

2 bedrooms · 140 m² · sleeps 5

Hajar Residence

3 bedrooms · 220 m² · butler

Featured case study

Hospitality & Travel · Ras Al Khaimah, UAE · Build With Us

A Boutique Desert Retreat Launched From Brand to First Booking in 14 Weeks

We launched a 24-villa desert retreat for a private investor: brand, direct-booking website, OTA and Google listings, guest messaging and launch campaigns.

direct bookings (vs OTAs)
62%direct bookings (vs OTAs)
occupancy in the first season
78%occupancy in the first season
average guest rating
4.8★average guest rating
  • 14 weeks
  • 6 people: venture lead, brand designer, 2 devs, performance marketer, content writer
  • Next.js
  • Sanity CMS
  • Cloudbeds
Read the case studyBuild With Us

What we build

What we build for hospitality and travel. 

How we help

Four ways to work with us in hospitality & travel. 

Every engagement comes with one accountable lead, weekly demos and a Friday update.

AI as a Service

A concierge that never sleeps

Guest agents handle questions and requests around the clock, and pass the rest to your team.

  • Multilingual
  • Connected to PMS and bookings
  • Hands over to staff for anything personal
Explore AI as a Service

Compliance & standards

Standards we build to. 

The rules that shape hospitality & travel software in the UK, Europe and the UAE, designed in from the first sprint.

  • Payments

    PCI DSS

    Deposits and card guarantees through tokenised providers, keeping card data out of scope.

  • UK & EU

    GDPR / UK GDPR

    Guest profiles, marketing consent and retention handled lawfully.

  • UK & EU

    Package Travel Regulations

    Clear information and protections when selling bundled travel.

  • Accessibility

    WCAG 2.2 AA

    Booking journeys and guest apps that work for everyone.

  • UAE

    UAE PDPL

    Guest data handled to UAE data protection law, hosted locally where needed.

  • UAE

    Tourism registration

    Holiday home and tourism permit details shown where local rules require them.

We design and build to these standards and work inside your compliance process. We don't claim certifications we don't hold, and we'll tell you early if one is required.

Security & compliance

Case studies

Hospitality & Travel work. 

All case studies

Technology

Tech we commonly use here. 

Chosen for the problem, not the trend. Click a group to see how we engineer with it.

Hospitality & Travel: your questions. 

  • Can the concierge agent make bookings?

    Yes, for things you allow: restaurant slots, spa treatments, transfers and extras. Anything unusual goes to your team.

  • Will a direct booking site really cut OTA commission?

    It shifts a share of bookings direct when the site is fast and the offer is better. We track the direct share from launch so you can see the effect.

  • Which PMS systems do you work with?

    We've integrated with several modern PMS and channel managers through their APIs. We confirm yours in the first week.

  • Can you launch a retreat business for us?

    Yes. Through Build With Us we handle brand, website, booking, listings and marketing for new hospitality businesses.

  • Does the agent speak other languages?

    Yes. Guest agents reply in the guest's language and can switch mid-conversation.

  • What happens after launch?

    We stay. Monitoring, fixes and improvements continue with the same team that built it.

Other industries

Explore other sectors. 

Get in touch

Tell us about your hospitality & travel project.

Share a few lines about your idea, workflow or project. A senior lead replies within one business day.

  • Free 30-minute strategy call
  • NDA on request
  • Proposal within 48 hours
hello@vaug.in Our offices

We reply within one business day. No spam, ever.

More direct bookings.
Happier guests.

Free 30-minute strategy call · NDA on request · Proposal within 48 hours

Talk to a hospitality lead